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Appendix D Troubleshooting and Common Questions
Serial Hardware and Software for Windows D-20 ni.com
Troubleshooting Diagnostic Messages
This section lists possible error messages returned by the diagnostic utility,
along with solutions.
No National Instruments Serial Port Found
If the
No National Instruments serial port found
error message
appears, complete the following steps:
1. Verify the hardware resources, as follows:
a. Select Start»Settings»Control Panel and double-click on the
niports icon.
b. In the Ports list, select a port and click on the Settings button.
If the serial port is missing from the Ports list, reinstall the
hardware and software. For instructions on how to do so, refer to
the installation and verification chapter for your hardware
platform.
c. In the General Port Settings dialog box, click on the Resources
button to view the resources for the port.
d. Check the hardware resources. If they are in conflict, refer to the
previous section, Resolving Resource Conflicts.
2. Make sure that the National Instruments serial driver is installed,
as follows:
a. Locate the
serial.sys
file in the
WinNT\system32\drivers
directory.
b. If the
serial.sys
file is missing, reinstall the hardware and
software. For instructions on how to do so, refer to the installation
and verification chapter for your hardware platform.
c. Right-click on the
serial.sys
file and select Properties.
d. ClickontheVersion tab. If the Company Name is Microsoft,
the National Instruments serial driver is not installed properly.
To solve this problem, reinstall the NI-Serial software. For
instructions on how to do so, refer to the installation and
verification chapter for your hardware platform.
- Serial Hardware and 1
- Software for Windows 1
- User Manual 1
- Important Information 3
- Compliance 4
- Chapter 4 7
- Chapter 3 7
- Contents 10
- About This Manual 12
- Related Documentation 13
- FIFOs, National Semiconductor 14
- EXAR Corporation 14
- Introduction 15
- What You Need to Get Started 16
- Optional Equipment 17
- Serial Hardware Overview 17
- PXI Kits 18
- Chapter 1 Introduction 19
- PCMCIA Kits 20
- NI-Serial Software Overview 22
- Time-Saving Development Tools 22
- Figure 2-3 30
- Advanced Settings 31
- Figure 2-6 36
- Transceiver Mode 54
- Use FIFO Buffers 54
- FIFO Buffer Size 68
- Configuration 69
- Figure 4-6 79
- FIFO Enabled 89
- FIFO Buffers 89
- PCMCIA-232/2, PCMCIA-485/2 91
- Windows Me/9x 100
- Install the Hardware 101
- Figure 5-5 102
- AT Serial Board Installation 102
- Verify the Installation 103
- Verify the Hardware Resources 104
- Run the Diagnostic Test 105
- Port Settings Tab 107
- Advanced Port Settings 108
- Windows NT 109
- Install the Serial Hardware 110
- General Port Settings 114
- Resources 115
- Resource Settings 115
- AT Boards (Shared IRQ) 116
- AT Boards (Non-Shared IRQ) 117
- Using Your Serial Hardware 118
- Four-Wire Mode 119
- Two-Wire Mode: DTR with Echo 119
- Two-Wire Mode: DTR Controlled 119
- Windows 2000 120
- Windows NT/Me/9x 122
- Connector Descriptions 123
- DB-9 Connector 124
- Modular Jack Connector 125
- DB-25 Connector 126
- PCI serial board 127
- 68-Pin Connector 128
- Table A-4 129
- 100-Pin Connector 130
- Table A-5 131
- Serial Port Information 132
- Serial Communication Issues 134
- Half Duplex 135
- Termination 136
- Bias Resistors 136
- DTE vs. DCE 138
- Uninstalling the 139
- Hardware and Software 139
- PCI Hardware 140
- Uninstall the Software 141
- Uninstall the Hardware 141
- PXI Hardware 145
- PCMCIA Hardware 150
- AT Hardware 155
- Figure C-11 157
- Troubleshooting and 160
- Common Questions 160
- Address Test Failed 162
- Interrupt Test Failed 162
- PCI and PXI Boards 166
- AT Boards 166
- PCMCIA Boards 167
- \Windows\system 168
- PCI and PXI Hardware 170
- AT and PCMCIA Hardware 172
- Resolving Resource Conflicts 178
- WinNT\system32\drivers 179
- Specifications 183
- Four-Port Boards 184
- Isolated Four-Port Boards 184
- Eight-Port Boards 185
- 16-Port Boards 185
- Environmental Characteristics 186
- Software Characteristics 186
- PXI Serial Hardware 187
- PCMCIA Serial Hardware 190
- AT Serial Hardware 191
- Technical Support Resources 194
- Worldwide Support 195
- Glossary 197
- Numerics 199
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